CrumPets Vet Clinical Support

- Imaging and diagnostics - Abdominal ultrasonography. - Reviews describe pets being referred for a scan as part of further investigation.

CrumPets Vet Clinical Support is an independent, family-run clinical support service in Glasgow, founded in 2009 by Lee-Ann Crum and Chris Parratt. It works mainly on a referral basis for other veterinary practices, with a strong emphasis on cardiology investigations and treatment planning. Recent owner feedback continues to centre on heart scans, clear explanations during consultations, and quick handling of reports and insurance paperwork.

Services

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Cardiology referrals
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Heart murmur investigations, heart scans, diagnosis, treatment planning, and follow-up care for ongoing cardiac cases.
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Reviews also mention more complex cardiac treatment, including pericardial effusion drainage.
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Imaging and diagnostics
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Abdominal ultrasonography.
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Reviews describe pets being referred for a scan as part of further investigation.
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Endoscopy
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Website-listed service, with one recent review also mentioning a referred scope procedure.
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Clinical support for veterinary practices
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Referral-style support for practices needing additional diagnostics or case input.
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Out-of-hours care
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Listed on the website, though no further operational detail is available here.

Pricing

No published pricing information is currently available for this clinic.

People

•Lee-Ann Crum and Chris Parratt are named as the founders.
•Chris is the team member most often mentioned by owners, particularly for scans, explaining findings clearly, discussing options, and setting out follow-up plans for cardiac cases.
•Gemma is praised for very fast help with reports needed for insurance.
•The reception team is repeatedly described as warm, kind, and reassuring, especially when owners are dealing with serious or emotional appointments.

Reviews

Google shows 4.9 stars from 143 reviews.

•Recent feedback is very positive, with many owners describing the clinic as warm, welcoming, and supportive during stressful referrals.
•Cardiology is the strongest recurring theme: reviews mention heart murmurs, heart scans, diagnosis, treatment plans, follow-up care, and one pet receiving pericardial effusion drains.
•Communication stands out consistently, with owners saying the team explained conditions and options clearly, answered questions, and gave them time to take in difficult news.
•Admin support is also a repeated strength, including quick reports and help with insurance paperwork. Price is only mentioned occasionally: one owner called the fees fair, while another described a complex life-saving case as expensive.

Reviews for CrumPets Vet Clinical Support

Note: Showing the 10 most recent Google reviews out of 143 we track in total. Recent reviews may not be representative of overall sentiment.

Lindsay Johnston

3 months ago

Fantastic care for our chihuahua Piccola here last week in for a heart scan. Chris and all his team are really helpful and put our minds at rest. Fees are fair with help for insurance claim was provided. Despite living in Inverness we will continue to come to Crumpets for specialist care for our pet .

pink star

4 months ago

CrumPets Vet Clinic provided amazing support during an extremely tough time with my pet cat Charlie. The Vet and Staff were incredibly understanding and caring. So grateful for their compassion!Definitely recommend with all my heart. P x

Gillian McPhee

My friend’s dog was referred here by their regular vet for further investigations, including a scan and scope. I came along for moral support. From the moment we arrived, the whole practice felt warm, welcoming and friendly. It doesn’t have that cold, sterile feeling some veterinary clinics can have, which immediately helped put us at ease. Sadly, my friend received some very difficult news about her dog. The vet who saw us could not have been more kind or compassionate. He explained everything clearly, talked us through the condition and the options available, and gave us the time and space to process what we were being told. At no point did we feel rushed. The reception staff were also wonderful — incredibly kind, supportive and understanding during what was a very emotional appointment. Thank you to everyone at the practice for treating both my friend and her dog with such care, dignity and compassion during such a hard moment.

Lynda Greig

Amazing support for my cat got him home today reassured me and they took care of the insurance forms already thank you so much ❤️❤️❤️ highly recommend

M J

5 months ago

Stacey Morgan

6 months ago

I was referred to Chris by my local vets due to my chihuahua having a heart murmur. I can honestly say that I couldn’t have hand picked a better place than CrumPets. From the reception team who made me feel at ease from the first telephone call to our consultation and scan with Chris, Everyone who works in CrumPets is warm welcoming and supportive given the serious nature of why we were there. My dog is in the best hands moving forward and I can’t thank them enough for putting me at ease and supporting us through it all with a plan in place for future follow ups. Thank you

Robin Jeffrey

Very impressed with the service we received three years ago when my Labrador was one year old. The heart scan, diagnosis and treatment has let her enjoy a life she wouldn’t otherwise have had.

donna mcbride

7 months ago

We came to see Chris and the team with our sons cat the team were fantastic unfortunately we didn’t get good news the compassion shown by Chris and the team was amazing. My son is on the spectrum so Chris went out of his way to write him a note explaining everything to him in a way that he would understand and assuring him he could see him much our cat was loved by him thank you so much

Matthew Holmes

8 months ago

These people saved my boys life. Twice he went in for a Cardial effusian drain with the understanding it could be a sign of deeper trouble or a random on set. 2nd time was the charm and while it cost us an arm and a leg, I get to see Zippo every day.

Iris Estévanez

9 months ago

Our wee boy was referred to a specialist vet due to a suspected heart murmur and we are so glad we picked CrumPets Vet. The team was phenomenal, they explained everything to us and answered all our questions. They were also very quick to process all paperwork which was very helpful too. Happy to say he was ok and he is just a very nervous boy. I contacted them almost 18 months after the referral to query if they could provide a copy of the report as we needed it for new insurance purposes and Gemma got back to me in less than 10 minutes. I do hope they expand to a regular + specialist vet premises because they are fantastic.