CrumPets Vet Clinical Support

CrumPets Vet Clinical Support is an independent, family-run clinical support service founded in 2009 by Lee-Ann Crum and Chris Parratt, providing specialist-style support to other veterinary practices. From the website and recent reviews, it appears set up primarily for referral cardiology work, with diagnostics and treatment planning around heart disease.

Concrete details owners mention include heart scans, clear explanations and Q&A during consultations, and written reports/paperwork handled quickly (including providing an old report for insurance within minutes). Reviews also describe ongoing follow-ups for cardiac cases, and at least one case involving a pericardial (cardial) effusion drain performed twice.

Services

• •Cardiology (website; multiple reviews)
• •Heart murmur referrals, including heart scans, diagnosis, and treatment planning.
• •Pericardial effusion drainage mentioned in one review.
• •Abdominal ultrasonography (website)
• •Endoscopy (website)
• •Out-of-hours care (website statement; no operational details provided in the available info)
• •Clinical support services for veterinary practices (website)

People

• •Chris (role not explicitly stated; repeatedly the clinician seen in reviews)
• •Owners describe consultations involving scans, detailed explanations, and a plan for future follow-ups for heart conditions.
• •One reviewer reports he wrote a tailored note explaining a difficult outcome in a way their autistic son could understand.
• •Gemma (role not stated)
• •Mentioned for rapidly sending a copy of a report needed for insurance (reply within ~10 minutes).
• •Reception team
• •Mentioned for helping owners feel at ease from the first call, particularly when attending for serious cardiac concerns.

Reviews

4.9 stars from 134 reviews. “”

• •Frequent referrals for heart murmurs and other cardiac problems, with heart scans, diagnosis, and ongoing management plans mentioned.
• •Owners repeatedly highlight clear communication: staff “explained everything,” answered questions, and supported owners through serious news.
• •Administrative responsiveness comes up (e.g., paperwork processed quickly; an older report provided promptly for insurance).
• •Cost is rarely discussed, but one owner notes treatment “cost an arm and a leg” alongside the outcome of their pet surviving.