Martin Veterinary Centre Ltd

Martin Veterinary Centre Ltd provides care for cats, dogs and a range of small pets (including rabbits, guinea pigs, ferrets and hamsters), with services on its site including orthopaedics, ultrasound and echocardiography, plus acupuncture. Owners most often mention smooth, on-time appointments and staff making stressful visits easier (including a review describing a gentle, sympathetic euthanasia for a hamster). The practice also offers online booking and Pet Health Club® plans (including a “Plus” plan that states unlimited consultations and 24/7 access to an online vet). One recent review reports a negative change in phone service and longer appointment waits “since they have been bought over,” which contrasts with other reviews praising helpful reception and efficient scheduling.

Services

• •Routine care: vaccinations, neutering, microchipping, pet wellness screening.
• •Documentation: pet passports.
• •Diagnostics and procedures: ultrasound, echocardiography, on-site orthopaedics.
• •Complementary therapy: acupuncture.
• •Species seen (as stated on the website): cats, dogs, rabbits, guinea pigs, ferrets, hamsters.
• •Veterinary Nurse Training facility (listed in the clinic data).
• •Emergency veterinary services (listed in the clinic data; specific arrangements aren’t described in the website summary provided).
• •Access notes from the website: wheelchair accessible; on-site parking.

People

Named team members listed on the website include

• •Dawn Chambers (Practice Manager)
• •Alastair Jarvie (Clinical Director)
• •Veterinary surgeons: Emma Sutherland, Lisa Walker, Deyna Wales, Kirsten Simpson, Nina Miraki, Irene James

What reviewers describe in practice

• •Nina Miraki (vet) is specifically mentioned for handling a dog “perfectly,” giving “great advice,” and helping the owner feel looked after after an online booking/date mix-up.
• •Reception team are described in one review as trying to find an available clinician so a pet wouldn’t need to wait when uncomfortable; another review reports the opposite experience (being spoken to “like a child” on the phone and not being allowed to fully explain the reason for calling).

Reviews

4.8 stars from 549 reviews. - Appointments often described as running to time (“Never had to wait longer than appointment time”).

• •Staff approach during difficult moments: one owner describes a vet being “so sympathetic and gentil” when putting their hamster to sleep.
• •Clear explanations: owners mention communication that lays out options and reassures them.
• •Problem-solving around scheduling: one review describes reception trying to arrange a same-day consultation after an owner arrived on the wrong date due to an online booking issue.
• •A conflicting note: one recent 1-star review says service and appointment availability have worsened “since they have been bought over,” particularly on the phone.