Murray Veterinary Centre

Murray Veterinary Centre is a small-practice setup (no corporate group mentioned in the available information). Reviews repeatedly reference a vet called Martin and mention a change of ownership/management (“before Mr Foster took over”), suggesting continuity for long-standing clients but with a notable shift for at least one reviewer.

Based on owner accounts, the practice appears geared toward general pet care plus surgery/operations, including seeing pets at short notice and being upfront about prognosis and costs ahead of procedures. Multiple reviewers describe “reasonable” costs, while one long-term client reports a poor experience with staff attitude and follow-up after pet loss, indicating a mixed picture on customer service.

Concrete examples owners mention

• •Short-notice appointment for a dog with a sore neck.
• •A dog operation where the vet was clear about the situation, and the operation was successful.
• •Long-term cat owners citing care over the years and consistent “reasonable” costs.
• •One report of being spoken to harshly for arriving early, and no condolence/follow-up after pets passed away.

Services

Services mentioned by owners in reviews include

• •General consultations/examinations described as “very thorough.”
• •Surgery/operations (one reviewer describes their dog going in for an operation with a successful outcome).
• •Appointments at short notice (example: dog seen quickly for a sore neck).

People

• •Martin (vet): Mentioned by name in multiple reviews. Owners describe him as upfront about the situation before an operation and able to reassure owners when both cost and outcomes were worrying. One long-term client describes him as a caring vet.
• •Staff team (front desk/other staff, unspecified): Feedback is mixed. Several reviewers thank “Martin and the staff” and describe them as kind and helpful during difficult times, but one reviewer reports poor attitude, being spoken to “like a schoolchild”, and minimal response when asking to close accounts after pets died.

Reviews

4.8 stars from 209 reviews. “”

• •Thorough care and clear communication: owners mention being treated thoroughly, and one notes the vet being straightforward about the situation before surgery.
• •Surgery experiences: at least one detailed account of a dog operation that went well, with the owner saying the cost was “reasonable.”
• •Cost comments: multiple reviewers describe pricing as “reasonable,” including long-term cat owners.
• •Short-notice help: one reviewer thanks the practice for seeing their dog quickly for a painful neck issue.
• •Customer service inconsistency: one long-standing client reports negative staff interactions and lack of condolence/follow-up after pets passed away, contrasting with other reviews praising kindness during hard times.