Pets at Home East Kilbride – Vets in Glasgow
Clinic Overview
- One reviewer said a bag of specialist dog food arrived open and unsealed, and that it took two days to arrange a replacement after they complained. - Another described being refused a hamster sale after staff checked their cage, and said the advice given on enclosure requirements differed from another branch. - Customer service tone was also criticised in recent comments, with one reviewer mentioning a lack of empathy and another feeling the branch pushed extra purchases.
Pets at Home East Kilbride is a busy Pets at Home branch at Unit 3 Howard Ave, East Kilbride, Glasgow G74 4ZA, serving local pet owners across East Kilbride and the wider Glasgow and Lanarkshire area. The store offers extended opening hours throughout the week: Monday to Friday 9:00am–8:00pm, Saturday 9:00am–7:00pm, and Sunday 10:00am–6:00pm. It remains a well-used location with strong overall customer ratings, although the most recent written feedback has raised concerns about product handling, complaint resolution, and advice around some small pet purchases.
Services
- •Pet supplies and everyday essentials, with recent reviews specifically mentioning dog food and other routine purchases.
- •Small pet sales and in-store guidance, including checks on enclosure or habitat suitability before a sale goes ahead; recent feedback specifically referenced hamster housing advice.
- •General pet care retail support for owners shopping in the East Kilbride branch.
Pricing
No published pricing information is currently available for this clinic.
People
No individual staff members are named for this location.
Reviews
Pets at Home East Kilbride has a Google rating of 4.5/5 from 732 reviews, which points to strong overall customer use and generally positive long-term feedback. More recent written comments were notably less positive, with concerns focused on a few recurring issues
- •One reviewer said a bag of specialist dog food arrived open and unsealed, and that it took two days to arrange a replacement after they complained.
- •Another described being refused a hamster sale after staff checked their cage, and said the advice given on enclosure requirements differed from another branch.
- •Customer service tone was also criticised in recent comments, with one reviewer mentioning a lack of empathy and another feeling the branch pushed extra purchases.
Contact
Location
Inside Pets at Home Unit 3 East Kilbride Retail Park Howard Avenue Glasgow G74 4ZA
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