Pets 'n' Vets East Kilbride

Linnaeus Veterinary Ltd (trading as Pets ’n’ Vets) is part of the Pets ’n’ Vets network of practices and promotes a “progressive outlook” on its website. The service mix described online goes beyond routine vaccinations and neutering, listing advanced options like laparoscopic (“keyhole”) spay and access to advanced imaging (CT/MRI), alongside nurse-led clinics and longer-term health plans.

From the latest reviews available to us, owners commonly mention friendly, polite staff and feeling reassured after appointments (including a puppy visit where the owner “left reassured that everything was okay”). One recent review conflicts sharply with this, describing delayed blood-test results after repeated chasing, a same-day spay cancellation after several hours of waiting due to emergency operations, and what the reviewer felt was rude communication and high cost.

Services

Services and capabilities mentioned on the clinic website include

• •Routine care: consultations, annual health checks, vaccinations, microchipping, flea and worm treatment/prevention, and prescriptions
• •Life-stage care: senior pet support; “start of life” care for puppies/kittens (mentioned on the website navigation/content)
• •Surgery: neutering; laparoscopic spay (“keyhole” neutering); soft tissue surgery; orthopaedic surgery
• •Dental: pet dental care / oral and dental care
• •Advanced/referral-style services listed: cardiology; physiotherapy; pain management; advanced imaging (CT/MRI); “advanced care”
• •Behaviour consultations
• •Veterinary nurse clinics (listed)
• •Emergency care: the website references “Pet Emergencies,” and clinic data flags emergency veterinary services (described as 24/7 or extended hours, without further detail provided)

Species referenced on the website: dogs and cats. Species mentioned in reviews: cats, a puppy/dog, and a hamster (handled and treated, per one review).

Certifications/accreditations listed on the website summary

• •Cat Friendly Clinic
• •Rabbit Friendly Clinic

People

No individual staff names or roles are provided in the inputs. What owners describe in reviews includes

• •Vets/reception: one reviewer praised the vet they saw for “Jack” and described reception as “very efficient.”
• •Handling and communication: multiple reviews describe staff as friendly/polite and say they felt listened to or reassured after the visit.
• •A conflicting account in a recent 1-star review alleges poor communication and rudeness during scheduling and follow-up (including delayed test results and an attempted reschedule the reviewer found unsuitable).

Reviews

Google rating: 4.5 stars from 86 reviews.

• •Reassurance and professionalism: several owners say they left feeling reassured after appointments (including a puppy check) and describe care for cats over years as consistently good.
• •Friendly front-of-house experience: multiple reviews mention staff being friendly, polite, welcoming, and reception being efficient.
• •Animal handling: one review describes staff managing to trim a nervous/rescue cat’s claws and complete an exam with less stress than expected; another mentions a hamster being handled with care.
• •Operational/communication problems (conflicting experience): one recent review reports long delays for blood-test results despite being told a shorter timeframe, a spay appointment cancelled after the cat had been there for hours due to emergency operations, and dissatisfaction with communication and cost.