Real Vets Limited – Vets in Glasgow
Clinic Overview
Real Vets Limited describes itself as a fully independent, locally owned practice with more than 40 years of veterinary care. The clinic appears set up for both routine appointments and urgent problems, with emergency veterinary services listed and one recent reviewer describing helpful support when contacting reception in an emergency about their dog. Feedback is mixed overall: many long-standing clients praise the team’s kindness and continuity of care, while some recent reviewers report rushed appointments, medication call-back problems and poor admin communication.
Real Vets Limited describes itself as a fully independent, locally owned practice with more than 40 years of veterinary care. The clinic appears set up for both routine appointments and urgent problems, with emergency veterinary services listed and one recent reviewer describing helpful support when contacting reception in an emergency about their dog. Feedback is mixed overall: many long-standing clients praise the team’s kindness and continuity of care, while some recent reviewers report rushed appointments, medication call-back problems and poor admin communication.
Services
- •General veterinary care for pets: reviews describe ongoing care over many years, with dogs, cats and guinea pigs specifically mentioned. One long-term client also mentions support with a rescue dog.
- •Urgent and emergency help: emergency veterinary services are listed, and one reviewer says reception and a vet were kind, helpful and able to register their dog quickly during an urgent enquiry.
- •Surgery and testing: one reviewer describes their dog having suspicious lumps removed and tested after a quoted estimate and surgery booking.
- •End-of-life support: several reviewers highlight compassionate care when pets were euthanised or passed away, including a condolence card sent afterwards.
- •Ongoing client support: reviews regularly mention friendly day-to-day help from reception, nurses and vets, although experiences with communication appear uneven.
Pricing
Available published prices indicate the clinic sits around average relative to similar practices. Reviews mention a £50 deposit to book surgery, and pricing feedback is mixed: one client refers to a £95 insurer fee/excess on a previous claim rather than a clinic fee, while another complains about an unexpected £30 practice admin charge linked to insurance paperwork.
People
- •Mr Lees: named in one review as addressing an insurance and customer-service issue after an initial problem.
- •Lorraine: remembered by a long-term client as a caring nurse.
- •Wider team: recent reviewers often praise the reception team, vets and staff more broadly as friendly, knowledgeable and kind, and one reviewer specifically mentions a helpful trainee nurse.
Reviews
Google rating: 4.6 stars from 241 reviews.
- •Many recent reviewers describe the staff as friendly, kind and knowledgeable, with several saying the practice takes good care of their pets.
- •Long-term clients speak positively about continuity of care and compassion at difficult times, including thoughtful gestures after a pet’s death.
- •Helpful handling of urgent situations stands out in one review, where both reception and a vet are praised for assisting during an emergency call.
- •Negative comments focus on operations rather than clinical outcomes: a few reviewers mention delayed appointments, rushed consults, missed medication call-backs, an incorrect prescription, and dissatisfaction with how insurance-related charges were explained.
