Real Vets Limited – Vets in Glasgow
Clinic Overview
Real Vets Limited presents itself as a fully independent, locally owned practice with more than 40 years of veterinary care in Glasgow. The clinic offers both routine appointments and urgent help, with emergency support specifically noted and one reviewer describing a kind and helpful response during an emergency call about their dog. Overall feedback is positive, particularly around friendly staff and long-term continuity of care, though some clients report rushed appointments and uneven communication around medication and admin matters.
Services
- •General veterinary care for pets: Long-term clients describe ongoing care for dogs, cats and guinea pigs, including support for rescue dogs and routine check-ups over many years.
- •Urgent and emergency help: Emergency veterinary services are listed, and one reviewer says reception staff and a vet were kind, helpful and quick to register their dog during an urgent enquiry.
- •Surgery and testing: Reviews mention surgical removal of suspicious lumps, with testing arranged afterwards and a quoted estimate given in advance.
- •End-of-life care: Several clients highlight compassionate support when pets were euthanised or passed away, including a condolence card sent after a loss.
- •Day-to-day support: Reviews regularly mention helpful advice from vets, reception staff and nurses. Some long-standing clients also mention the convenience of the practice app.
Pricing
Available published prices indicate the clinic sits around average relative to similar practices. Review comments on pricing are mixed: one client mentions a £50 deposit to book surgery, while another was unhappy about how a £30 insurance-related admin charge was explained.
People
- •Mr Lees: Mentioned in a review as stepping in to address an insurance and customer-service issue.
- •Lorraine: Remembered by a long-term client as a caring nurse who showed genuine compassion.
- •Wider team: Recent reviews frequently praise the reception team, vets, nurses and a helpful trainee nurse for being friendly, attentive and willing to offer advice.
Reviews
Google rating: 4.7 stars from 259 reviews.
- •Recent reviews are mostly very positive, with owners describing the staff as friendly, attentive, knowledgeable and helpful with both cats and dogs.
- •Long-standing clients often talk about consistent care over many years, including kind handling of difficult moments when pets reached the end of life.
- •Helpful support in urgent situations stands out in one review, where reception staff and a vet are praised for responding kindly during an emergency enquiry.
- •Negative feedback mainly centres on communication and admin rather than treatment itself, including reports of rushed appointments, missed medication call-backs, an incorrect prescription, and dissatisfaction over insurance-related charges.
