Rouken Glen Veterinary Surgery

Rouken Glen Veterinary Surgery operates from a modern facility with an on-site operating theatre and diagnostic imaging (digital X‑ray and ultrasound). The practice offers routine care through to complex surgeries, and runs a “Healthy Pet Club” that includes annual vaccinations and regular parasite treatment delivered monthly. Reviewers repeatedly describe being accommodated quickly for urgent problems (for example, being taken in immediately to remove broken glass from a dog’s paw) and mention compassionate support during end-of-life visits. One reviewer explicitly notes moving here from a “big company” chain, suggesting this is an independently run practice (no corporate group is named in the available information).

Services

• •Routine consultations and physical examinations (a reviewer mentioned a “thorough physical examination”).
• •Vaccinations.
• •Microchipping.
• •Parasite control.
• •Diagnostic imaging: digital X‑ray and ultrasound.
• •Dentistry.
• •Procedures from minor treatments to complex surgeries (supported by the clinic’s own service list).
• •Puppy classes (mentioned by a long-term client).
• •End-of-life care (multiple reviews describe calm, compassionate goodbye appointments).
• •Out-of-hours arrangements are provided via an out-of-hours telephone service (details are listed on the clinic website).

Pricing

• •No specific fees are listed, but multiple reviewers comment on pricing being “very reasonable” and “far fairer than other vets,” particularly for short-notice emergency appointments.

People

Named staff members mentioned in reviews

• •Dermot/Dermott (vet): described as informative and reassuring during a consultation, with a thorough physical exam noted by one owner. Also thanked by long-term clients for ongoing care and end-of-life support.
• •Richard: repeatedly thanked as part of the long-term team supporting pets over many years.
• •Catriona: mentioned for spending time with a pet over the years.
• •Martin: credited with helping with a “mystery breathing problem.”
• •Hetty: thanked alongside vets and nurses for long-term care.
• •Shaun and reception staff: specifically thanked for compassion during a difficult end-of-life visit.
• •Vet nurses: described as “lovely” and “so good” by a reviewer.

Reviews

4.8 stars from 353 reviews. “”

• •Urgent help without delay: owners describe being taken in “instantly” for injuries like broken glass in a paw, with the glass removed at the visit.
• •Detailed, confidence-building consults: one reviewer highlights a thorough physical exam and a vet who explained and reassured them about multiple concerns.
• •Long-term continuity of care: several owners describe pets being cared for over 13–15 years, including support through multiple health issues.
• •End-of-life support: repeated mentions of calm, compassionate handling and “care and dignity” during euthanasia appointments.
• •Value for money (in owners’ terms): a few reviewers explicitly say pricing felt fair, including for short-notice emergency appointments.