The Avenues Veterinary Centre Mount Florida

The Avenues Veterinary Centre Mount Florida is an independent small-animal practice in Glasgow. It offers routine preventative care as well as treatment for illness and injury, with recent reviews giving examples such as pre-operative blood tests, same-day assessment for an unwell dog, and gentle handling for nervous pets. Recent feedback is mixed overall, with many owners praising the team’s care and support alongside some serious complaints about handling, communication and outcomes.

Services

•Routine veterinary care for small animals, including consultations, preventative care, and treatment for illness and injury.
•Preventative services mentioned by owners include vaccinations, microchipping and neutering, alongside the practice’s Pet Health Plan.
•Advice and ongoing support includes nutritional and behavioural advice.
•Surgical and pre-surgical care includes examples of pre-operative blood testing and planned procedures such as castration and hernia repair; one owner said surgery was delayed after a liver issue was identified.
•Urgent help and practical flexibility appear in reviews, including one dog being checked immediately without an appointment and given an anti-sickness injection.
•Low-stress handling for anxious or small pets is a recurring theme in positive reviews, with owners mentioning efforts to keep visits as stress-free as possible.

Pricing

No published pricing information is currently available for this clinic.

People

•Karen (vet) is praised for her calm handling of a very small dog, with one owner mentioning Emla cream before injections, extra-small needles, and extra support during treatment.
•Lynsey is mentioned positively by name in one review.
•Lisa is thanked for quickly helping an injured puppy after a fall.
•Reviews also speak warmly about the wider vets, vet nurses/nurses, and reception team.
•Nicola is named in complaint-focused reviews about communication and complaint handling.

Reviews

Google reviews show 4.6 stars from 159 reviews. Recent written feedback is mixed.

•Positive reviews describe a caring team, with owners saying staff are kind, supportive and focused on what is best for the pet.
•Several reviews highlight gentle handling, especially for nervous or very small pets, and mention pets being kept as calm and stress-free as possible during visits.
•Owners also mention helpful access and clinical caution, including being squeezed in when appointments were busy, same-day assessment for an urgent problem, and blood tests before surgery that led to a procedure being postponed.
•Negative reviews include serious allegations about aggressive handling, negligence, rude or unempathetic communication, dissatisfaction with repeat medication costs, and frustration about being unable to get help when the answer machine said the practice was closed.

Reviews for The Avenues Veterinary Centre Mount Florida

Note: Showing the 10 most recent Google reviews out of 159 we track in total. Recent reviews may not be representative of overall sentiment.

Beau Minnis

3 weeks ago

my small pet is no longer with us due to this vet. Yesterday she was here and healthy today I watched go from fear from being handled so aggressively. DO NOT COME HERE IF YOU HAVE A SMALL PET.

Annie Evans

4 weeks ago

Mandy Clarke

1 month ago

I really can't recommend them enough (and have friends who registered there and have the same opinion!), they all truly care and they'll do what's best, and they'll do it with your pets best interest at heart.

James Martin

2 months ago

S Chy

3 months ago

Lovely staff. Take great care of Auggie

Alec Mcelhaney

On the 26th / 11 / 25 . I ask yous to help my dog. £77.39p tablets. Then onthe 17th / 12 / 25. told yous that the tables where no good. £83.81p You sold me the same similar tables. When I ask told to try them see how he gets on . Today 26th 12 25 my dog is still the same. With very bad chest. Today it says you are open only for your answer machine to say closed call Another ho is asking almost £200 just to look at him without treatment 😢 I am not a cash machine. It's 20 25 and we don't know how to treat kennel cough properly. Only for me to come back and told to try something else £££££££££ ?

georgia tarfali

5 months ago

Caoimhe Barrett

I could write a sprawling negative review about this vet practice but the story is so long that I think I’d run out of space. I made a detailed and measured complaint about the continuous issues and negligence we experienced from this practice - both veterinary staff and reception staff. I also complained about the attitude of staff as I found them to be rude, obtuse and unempathetic. The practice response initially was to advise that it was “disappointing” and drag their heels in responding formally, trying to persuade me to go elsewhere despite my dog being very unwell and moving to another vet would be very stressful. Finally, they decided to ask us to leave the practice using offensive and inflammatory language in the process, at a time when our dog was incredibly unwell. Our dog sadly has now passed away and it appears clear from speaking with our new vet that Avenues ignored obvious early signs of the problem and neglected to investigate further which could have, at the very least, prolonged her life. Nicola is a vile human being who should not be in an industry dealing with people at the hardest times of their lives. Even after agreeing to engage with a mediation service that she was not legally required to engage with, she chose to double down on her unempathetic and ignorant stance and would not even offer an apology. I have never had such a bad experience from an organisation in my life - they are unprofessional and disrespectful.

Heila M Sidaway

7 months ago

I could write a sprawling complaint about this vet practice but the story is so long that I think I’d run out of space. I made a detailed and measured complaint about the continuous issues and negligence we experienced from this practice - both veterinary staff and reception staff. The practice response initially was to advise that it was “disappointing” and drag their heels in responding formally, trying to persuade me to go elsewhere despite my dog being very unwell. Finally, they have decided to ask us to leave the practice using offensive and inflammatory language in the process. I have never had such a bad experience from an organisation in my life - unprofessional and disrespectful.