The Avenues Veterinary Centre Mount Florida – Vets in Glasgow
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Independent
Clinic Overview
The Avenues Veterinary Centre Mount Florida is an independent small-animal practice in Glasgow. It offers routine preventative care as well as treatment for illness and injury, with recent owner feedback mentioning neutering, pre-operative blood tests, same-day assessment for an unwell dog, and support for nervous pets. Recent feedback is mixed overall, with many owners praising the team’s kindness and care alongside some serious complaints about handling, communication and outcomes.
Services
- •Routine veterinary care for small animals, including consultations, preventative care, and treatment for illness and injury.
- •Preventative services include vaccinations, microchipping and neutering, alongside the practice’s Pet Health Plan. Owners mention cats and dogs receiving routine procedures and checks.
- •Surgical and pre-surgical care includes pre-operative blood testing and planned procedures such as castration and hernia repair; one owner said surgery was delayed after a liver issue was identified first.
- •Urgent help and practical flexibility are recurring themes in feedback, with examples including a dog being checked immediately without an appointment, being fitted in later the same day, and receiving an anti-sickness injection.
- •Advice and ongoing support includes nutritional and behavioural advice.
- •Low-stress handling for anxious or very small pets is mentioned repeatedly by happy clients, who describe efforts to keep visits as calm and stress-free as possible.
Pricing
No published pricing information is currently available for this clinic.
People
- •Karen (vet) is praised for calm, careful handling, especially with a very small dog during injections and treatment.
- •Lynsey is mentioned warmly by name in positive feedback.
- •Lisa is thanked for quickly helping an injured puppy after a fall.
- •Reviews also speak positively about the wider vets, vet nurses/nurses, and reception team.
- •Nicola is named in complaint-focused reviews about communication and complaint handling.
Reviews
Google reviews show 4.6 stars from 162 reviews. Recent written feedback is mixed.
- •Many positive reviewers describe the team as friendly, understanding, knowledgeable and caring, with pets’ welfare seen as the priority.
- •Owners give examples of thoughtful clinical care, including pre-op blood tests that led to surgery being postponed, urgent same-day checks for an unwell dog, and staff making time when appointments were busy.
- •Several positive comments highlight gentle handling for nervous or very small pets, and efforts to keep visits as calm as possible.
- •Negative feedback includes serious complaints about aggressive handling, poor communication and complaint handling, and frustration over repeat medication costs and difficulty getting help when the practice appeared closed.
