University of Glasgow Small Animal Hospital

University of Glasgow Small Animal Hospital is part of the University of Glasgow and functions as a teaching hospital, with owners often mentioning interactions with students, nurses and vets. Reviews point to a referral-style service for more complex cases, including neurology, cardiology, internal medicine, oncology and surgery, as well as emergency admissions and longer inpatient stays. Owners often mention clear explanations and regular updates, along with a spacious waiting area with individual pods and a separate area for cats.

Services

•Specialist referral care: Reviews mention neurology for epilepsy and seizure cases, cardiology, internal medicine, oncology and surgery. Recent examples include a cat admitted with seizures, ongoing epilepsy management over several months, and praise for the oncology and surgery departments.
•Emergency and inpatient treatment: Owners describe emergency admissions, weekend admissions, and extended hospital stays for pets needing monitoring and treatment, including a cat hospitalised with suspected pneumonia.
•Diagnostics and clinical work-ups: Diagnostic testing is referenced in reviews, including blood tests and stool sample testing, alongside broader investigation of ongoing or complex symptoms.
•Communication and patient handling: Several owners say they received daily updates or were kept informed of their pet’s progress, and reviews also mention a bright, spacious waiting area with individual seating pods to give nervous or excitable pets more space. One reviewer also noted a separate room for cats.
•Teaching and training environment: The hospital is described as a teaching setting, and a veterinary nurse training facility is listed in the clinic information.

Pricing

No published pricing information is currently available for this clinic.

People

•Grace: Named by one owner as the neurologist involved in a cat’s seizure admission, praised for thorough explanations and care.
•Dr Gemma Sala: Mentioned positively by one owner as their cats’ cardiologist, with particular praise for her care, experience and attention to detail.
•Anais: Described by one owner as an internal medicine vet who was caring, professional and supportive throughout treatment and hospital admissions.
•Wider team: Reviews also frequently praise the reception team, nurses, vets, students and neurology team for kindness, responsiveness and support during difficult decisions.

Reviews

Google rating: 4.7/5 from 725 reviews.

•Many recent reviewers describe a caring, well-organised hospital environment, with praise for front desk staff, nurses, vets and students.
•Specialist care is a recurring theme, including neurology for seizures and epilepsy, cardiology follow-up, internal medicine treatment, and positive mentions of oncology and surgery.
•Communication stands out in many positive reviews, with owners mentioning daily updates, clear explanations and feeling well informed during emergency admissions or longer stays.
•A small minority report serious frustrations around waiting times, lost samples, delayed results, poor follow-up and being contacted for payment before receiving the information they were waiting for.

Reviews for University of Glasgow Small Animal Hospital

Note: Showing the 10 most recent Google reviews out of 725 we track in total. Recent reviews may not be representative of overall sentiment.

Richard Holligan

3 weeks ago

The environment, front desk staff, and vets of all levels are all wonderful. I feel like my dog is in the best hands and being treated and looked after ny people who truly care about pets and want the best for them.

Elizabeth Patterson

4 weeks ago

Our cat was admitted over the weekend due to seizures, and the neurologist (Grace) was absolutely fantastic. Our baby is now safe at home with us and the team made sure to cover all bases to ensure we could find out what was causing the symptoms. We received daily updates and felt that everything was explained to us. Would definitely recommend ❤️

Erin Stevenson

1 month ago

I visit here at least once per year with my kitty, Maggie, and now also my older girl, Tonks. We always receive excellent care and the staff here are very caring and responsive. Dr Gemma Sala is our cardiologist and we absolutely cannot fault her care, experience, and the attention she pays to our cats. From the staff on reception, to Gemma, to the accounts, we are always treated with dignity and respect, and our kitties always have the best experience the can considering how stressful it is to be outside of their normal environment.

claire mcgarva

My beautiful baby young lab was cared for wonderfully from beginning to end by a truly wonderful internal medicine vet called Anais. Not only is she a truly wonderful specialist, she's also a beautiful human being. I met quite a lot of staff during my girl's treatment and I can only thank every single one of them. Friendly, caring, understanding and professional. This facility is a truly wonderful place if your babies are ever referred here. I'm at a loss as how to thank every single one of them. Especially Anais for nothing but the love and care they showed Bella and me throughout her treatment and hospital admissions.

Zoe Priestly

2 months ago

Our 9 week old puppy was recently rushed here in an emergency, the staff were so unbelievably kind and caring. They kept us up to date constantly and saved my puppy’s life. We will be eternally grateful for the vets and nurses.

tasha mckelvieXo

3 months ago

Alex Mackay

4 months ago

Connor Porterfield

I got referred to the hospital from my vet after seeing multiple vets. I attended for my appointment, checked in and after 20 minutes the receptionist informed me they knew I was waiting and I would be seen soon. After an hour I was still waiting and when I informed the reception I would have to go as I have been waiting over an hour I was then seen (the place was not busy at all) I then seen the vet who disagreed with the multiple vets that I had seen before and suggested blood tests and stool sample tests, which I had already completed with other vets. The blood sample tests was done there and then however no results where given. I was then asked would I like to go through the insurance and it would be £30 for the hospital to deal with it on my behalf which I agreed upon. The stool samples I was told to take over 3 days which I did and handed these in. 10 days or so passed and I attempted to contact for an update however there is no phone number and I emailed However had no reply. When I eventually got a reply I was informed they had lost the stool samples and I would have to repeat this again. I requested they send me the sample bottles out to my house which I never received a reply however did get the bottles the next day. I then repeated the stool samples again and handed these into the hospital. I am still waiting on results or any updates which I have not received. I have also asked several times for a food recommendation change which I still have not heard about either. I then got an email from my insurance company stating they will not be paying the bill due to the being on ongoing issue. I then received a reply from the hospital within a couple of days asking for the remaining balance. I still have not received any updates or test results with no contact except when looking for the remaining balance to be paid and I am still in the same position as when I started just £650 down and this is very disappointing.

Lauren Braid

I have been regularly attending the small animal hospital for several months now to see the neurology team who have helped to manage my dogs epilepsy. Unfortunately despite a lot of effort and the help of these amazing specialists we were unable to give him the quality of life he deserves and had to make the difficult decision to put him to sleep this week. I can truly say without the neurology team I don't believe I'd have gotten these last few months with my amazing dog and they made the difficult process of saying goodbye that little bit easier. Having worked closely with a few members of the team and seen their passion and kindness it has brought a lot of comfort that we had given him the best possible chance.

Kimberley Russell

Staff are wonderful, Reception, Students, Nurses and Vets. Excellent service provided