University of Glasgow Small Animal Hospital

I got referred to the hospital from my vet after seeing multiple vets. I attended for my appointment, checked in and after 20 minutes the receptionist informed me they knew I was waiting and I would be seen soon. After an hour I was still waiting and when I informed the reception I would have to go as I have been waiting over an hour I was then seen (the place was not busy at all) I then seen the vet who disagreed with the multiple vets that I had seen before and suggested blood tests and stool sample tests, which I had already completed with other vets. The blood sample tests was done there and then however no results where given. I was then asked would I like to go through the insurance and it would be £30 for the hospital to deal with it on my behalf which I agreed upon. The stool samples I was told to take over 3 days which I did and handed these in. 10 days or so passed and I attempted to contact for an update however there is no phone number and I emailed However had no reply. When I eventually got a reply I was informed they had lost the stool samples and I would have to repeat this again. I requested they send me the sample bottles out to my house which I never received a reply however did get the bottles the next day. I then repeated the stool samples again and handed these into the hospital. I am still waiting on results or any updates which I have not received. I have also asked several times for a food recommendation change which I still have not heard about either. I then got an email from my insurance company stating they will not be paying the bill due to the being on ongoing issue. I then received a reply from the hospital within a couple of days asking for the remaining balance. I still have not received any updates or test results with no contact except when looking for the remaining balance to be paid and I am still in the same position as when I started just £650 down and this is very disappointing.

I have been regularly attending the small animal hospital for several months now to see the neurology team who have helped to manage my dogs epilepsy. Unfortunately despite a lot of effort and the help of these amazing specialists we were unable to give him the quality of life he deserves and had to make the difficult decision to put him to sleep this week. I can truly say without the neurology team I don't believe I'd have gotten these last few months with my amazing dog and they made the difficult process of saying goodbye that little bit easier. Having worked closely with a few members of the team and seen their passion and kindness it has brought a lot of comfort that we had given him the best possible chance.

Staff are wonderful, Reception, Students, Nurses and Vets. Excellent service provided

Our cat Holly was in for an extended stay as she had suspected pneumonia. Every single member of staff we spoke to was lovely, patient and made sure we understood what was happening. Holly is on the mend now and we couldn’t be more thankful to everyone who had a part in looking after her

It was easy to find with lots of parking and plenty of green spaces to walk the dog before going in. The reception staff were very kind and helpful and the waiting area is bright airy and very spacious, there are wee individual pods to sit in so nervous/excitable pets have space. I think cats had their own room. The vet/Dr we saw was very kind and thorough and we were kept informed of our dogs progress throughout. Nobody wants to visit the hospital with their pet but if we had to go again it would be reassuring to know it was the UoGSAH we were returning to.

People here are all very friendly and helpful. Unfortunately the reason for going was not good, but they were understanding and did the best they could. We went back later to show our appreciation and give them chocolates. So it wasn't quite such a dramatic time. Thank you to all the staff.

Thank you for your kind care for both lilly and us. We were in a fragile state due to a recent loss and this vet could not have been kinder. The oncology and surgery departments are second to none.

The service from the reception team to the vet and their staff was exceptional. Their main concern was the welfare of the patient which was our dog. This was our first visit and we can't thank all the staff for showing complete empathy and understanding. They're all a credit to their profession.